Refund policy

eturn & Refund Policy

We want you to be satisfied with your purchase from Caps SB. Eligible returns are accepted within 14 days of delivery.

To qualify for a return, merchandise must be:

• Unworn and unused
• In original condition
• Returned with all original stickers, tags, and packaging still attached
• Free from stains, odors, wear, or damage

Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect due to an error on our part.

Restocking Fee
Approved returns are subject to a 20% restocking fee.

Non-Returnable Items
The following items are not eligible for return or refund:

• Custom embroidered items
• Personalized or made-to-order products
• Items that have been worn, washed, altered, or damaged
• Items returned without original stickers or tags
• Final sale or clearance items, if marked as such

Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact Caps SB as soon as possible and include your order number and photos of the issue so we can review it.

Refunds
Once an approved return is received and inspected, the refund will be processed to the original payment method, less any applicable restocking fee. Original shipping charges are non-refundable unless the return is due to an error by Caps SB.

Please allow several business days for the refund to appear after it has been processed, depending on your bank or payment provider.

For return questions, contact:

Caps SB
Email: info@capssb.com
Phone: (805) 367-3322