STORE POLICY / FAQ

1. WHAT IS YOUR RETURN POILICY?

  • We have a 15-day return policy. All sale items are final. The items should be unworn, unwashed, and undamaged with tags and stickers in place. .20% Restocking fee

2. DO YOU ACCEPT RETURNS IF THE ITEMS ARRIVE DEFECTED FROM SHIPPING?

  • Yes

3. DO YOU ACCEPT RETURNS IF ITEMS ARE DEFECTED?

  • Yes

4. WHO PAYS FOR RETURNED SHIPPING?

  •  Customer 

5.WHAT IF THE ITEM DOES NOT SHOW UP?

  • We provide the customer with tracking number via e-mail

6. DO YOU USE TRACKING NUMBERS?

  • Yes

7. DO YOU USE USPS ALL THE TIME?

  • Yes, we also use UPS for larger orders

8.HOW LONG DOES SHIPPING TAKE? 

  • We process orders withing 1-3 business days, then ship. Standard U.S shipping takes 1-6 business days, depending on your address. International orders are shipped via USPS & can be expected to take up to 14 business days.

9. IS MY PAYMENT SECURE?

  • Yes, SHOPIFY consider security of your payment info to be a top priority and use the latest, most secure encryption to make sure your payment information stays yours. 

10. Who can I e-mail regarding my order?

  • E-mail us at Info@capssb.com
  • Please allow a 24hr response time.