STORE POLICY / FAQ
1. WHAT IS YOUR RETURN POILICY?
- We have a 15-day return policy. All sale items are final. The items should be unworn, unwashed, and undamaged with tags and stickers in place. .20% Restocking fee
2. DO YOU ACCEPT RETURNS IF THE ITEMS ARRIVE DEFECTED FROM SHIPPING?
- Yes
3. DO YOU ACCEPT RETURNS IF ITEMS ARE DEFECTED?
- Yes
4. WHO PAYS FOR RETURNED SHIPPING?
- Customer
5.WHAT IF THE ITEM DOES NOT SHOW UP?
- We provide the customer with tracking number via e-mail
6. DO YOU USE TRACKING NUMBERS?
- Yes
7. DO YOU USE USPS ALL THE TIME?
- Yes, we also use UPS for larger orders
8.HOW LONG DOES SHIPPING TAKE?
- We process orders withing 1-3 business days, then ship. Standard U.S shipping takes 1-6 business days, depending on your address. International orders are shipped via USPS & can be expected to take up to 14 business days.
9. IS MY PAYMENT SECURE?
- Yes, SHOPIFY consider security of your payment info to be a top priority and use the latest, most secure encryption to make sure your payment information stays yours.
10. Who can I e-mail regarding my order?
- E-mail us at Info@capssb.com
- Please allow a 24hr response time.